Print resources - Operator checklists

Checklists are a bit like memory joggers, but contain a lot more information. They can be created as steps in chronological order, so the first step must be completed and ticked off before the second step is begun, or they may simply be a list where all things must be checked off before the task is considered complete.

Information retention

Training checklists are generally used after the training is complete. They help us recall information, because we all know that we quickly lose large chunks of what we learn.

Retention rates from learning

Retention rates for information are alarming, as illustrated below:

• Lecture - 5%
• Reading - 10%
• Audio Visual - 20%
• Demonstration - 30%
• Discussion group - 50%
• Practice by doing - 75%
• Teaching others - 90%
• Immediate application of learning in a real situation - 90%.

Check out the links on THIS SITE to read more about research on retention rates.

Practice by doing

Have you ever had the experience of trying to do something, first this way and then that; and then by fluke, it seems, you succeed?

What happens when you go back and try again? You cannot remember the right way! Instead, you go through the trial and error approach again. Even if you consciously vow to remember how you did it, the next time you arrive at the problem your brain brings up ALL your experiences - right and wrong - around solving the problem, and this confuses you.

Checklists help the trainee practise by doing it right. The checklist helps them to recall what they have learned and ensures they practise the correct procedure. No incorrect information enters the process. Their memory cements-in the correct procedure.

This is the value of a checklist: it does not rely on memory but helps the learner practise by doing the task correctly!

Where processes are critical to production, checklists are invaluable, be they print or online. Procedures can also be developed with a corresponding checklist that names the steps but does not give the detail. Refer to Standardised Procedures for more information.

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